Privacy Policy

1. Information We Collect

We collect information in order to provide a smooth, safe, and supportive experience.

Personal Information:

• Name
• Email address
• Phone number
• Payment details (processed securely through third-party providers such as Stripe or PayPal)
• Any optional information you choose to share through forms or direct communication

Website & Technical Information:

• IP address
• Browser type and device information
• Website usage data collected through analytics tools (e.g., Google Analytics)
• Cookies and similar tracking technologies

Optional Information:

• Preferences or notes shared when booking equine guided sessions or horse riding lessons
• Feedback or messages you choose to submit

2. How We Collect Information

We collect information when you:

• Book equine guided sessions or horse riding lessons
• Fill out contact or intake forms
• Subscribe to updates or newsletters (if applicable)
• Make payments or purchases through our website
• Communicate with us via email, messaging platforms, or social media
• Browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

• Process bookings, payments, and session registrations
• Communicate with you regarding your appointments or inquiries
• Improve our website, services, and user experience
• Personalize your experience with Grounded Hacienda
• Send updates or relevant information (only if you have opted in)
• Comply with legal obligations when necessary

We do not sell, rent, or trade your personal information to any third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website performance
• Understand user behavior and traffic patterns
• Enhance your browsing experience

You may disable cookies in your browser settings at any time. However, some parts of the website may not function properly without them. We may use analytics tools such as Google Analytics to collect anonymous usage data.

5. Sharing of Information

We only share your information when necessary and in limited situations, such as:

• With trusted third-party providers who support our services (e.g., payment processors, booking systems, email platforms)
• When required by law or legal process
• When necessary to deliver services (for example, coordination with trusted staff or collaborators involved in your session experience)

All third parties are required to handle your data securely and responsibly.

6. Data Security

We take appropriate measures to protect your personal information, including:

• Secure encrypted website connections (HTTPS)
• Password-protected systems and restricted access
• Use of trusted third-party platforms for payments and communications
• Internal access limited to authorized personnel only

While we take reasonable precautions, no method of transmission or storage is 100% secure.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or updates to your information
• Request deletion of your personal data (where legally applicable)
• Opt out of marketing communications at any time
• Raise concerns about how your data is handled

To exercise any of these rights, you may contact us at: hello@groundedhacienda.com

8. Third-Party Services

Grounded Hacienda uses trusted third-party platforms to operate effectively, including:

• Email & communications: Kajabi or similar platforms
• Payments: Stripe, PayPal
• Analytics: Google Analytics

Each third-party service has its own privacy policy, which governs how they handle your data.

9. Children’s Privacy & Participation

Some Grounded Hacienda services may be available to minors; however, participation is only permitted with the express consent of a parent or legal guardian. We do not knowingly collect personal information from children without verified parental or guardian approval.

For any participant under the age of 18:

• A parent or legal guardian must provide consent prior to participation
• A signed waiver by the parent or legal guardian is required before any session or activity
• The parent or guardian acknowledges and accepts full responsibility for the minor’s participation, including all risks outlined in the waiver and Terms & Conditions

All personal data related to minors is collected and used solely for the purpose of facilitating safe participation in Grounded Hacienda services.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational needs. The latest version will always be available on our website, with the updated effective date clearly indicated.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us: